In Case You Missed It: MBTA Releases Strategic Plan Update Highlighting Achievements Across the System

The Strategic Plan Update details improvements, ridership growth, and commitment to sustainability.

The Massachusetts Bay Transportation Authority (MBTA), as part of its ongoing commitment to improving and delivering frequent service to riders, highlighted at its October 2024 Board of Directors meeting a series of significant improvements with the release of its Strategic Plan Update, which outlined substantial achievements across the system over the past year.

“The work we are doing now is the foundational work that will pave the way as we build a system for future generations,” said MBTA General Manager and CEO Phillip Eng. “We place great value on public feedback as it helps shape our decisions. We serve the public and our riders and we are excited about the future as we continue to improve and rebuild our transportation network, setting the stage for a stronger MBTA serving the Commonwealth for decades to come.”

The MBTA’s Strategic Plan Update includes detailed progress on various areas of improvement, from fiscal responsibility to infrastructure upgrades, which continue to position the Agency as a leader in public transportation innovation: see the full report here.

“We understand that we need to not only solve the issues today but present our aspirations for the transit service we want to provide in the future,” said MBTA Chief of Policy and Strategic Planning Lynsey Heffernan. “Through work with our leadership and with the public in our upcoming long-term Capital Plan, we plan to implement the goals we set in our Strategic Plan last year.”

Key Highlights

The reopening of Lynn, Ashland, and South Attleboro stations.
Reaching new agreements for all 28 unions, exceeding annual hiring goals, and developing Bus Operations Training Relief Program to schedule regular professional development for bus operators.
Releasing the Capital Needs Assessment and funding equitable transit access through new Income-Eligible Reduced Fares Program.
Since General Manager Eng joined the MBTA in April 2023, the T has been awarded more than $616 million in federal grant funding.

Infrastructural and Accessibility Improvements

Major milestones include the completion of accessibility upgrades on the Green Line D Branch, making four stations fully accessible in just two weekends — well ahead of the projected nine weekends. These improvements underscore the MBTA’s efficiency in delivering high-impact projects while minimizing disruption to service.

Operational Efficiency and Financial Responsibility

The report emphasized the MBTA’s focus on using taxpayer dollars wisely, announcing that through strong management, the agency reduced third-party shuttle bus costs by $70 million, enabling the reallocation of funds to other critical needs.

On the fleet side, the performance of Orange Line cars continues to exceed expectations, now running over 200,000 miles between failures — far surpassing contractual requirements. New Red Line cars are also delivering exceptional results, further advancing the MBTA’s goal to modernize its fleet, which in turn aims to attract even more riders.

Increasing Ridership and Fare Initiatives

The MBTA has seen a steady growth in ridership with an increase of 25% on the Commuter Rail since July 2023. The launch of the Income-Eligible Reduced Fares Program and contactless payment options have been well-received with over 27,000 participants enrolled in these programs so far, making the system more accessible to all.

The MBTA also recently deployed 16 trained Fare Engagement Representatives on the Green Line Union Square and Medford/Tufts Branches who are focused on helping riders pay the appropriate fare through an efficient and user-friendly educational experience.

Looking Ahead: Major Projects and Future Goals

The MBTA has a number of upcoming projects that will further modernize the system, most notably the modernization of the North Station Drawbridge, a project that will improve the reliability and frequency of Commuter Rail services to the north of Boston; the South Coast Rail project, which will offer a reliable transit connection between southeastern Massachusetts and Boston; and the electrification of the Fairmount Commuter Rail Line, which will improve service frequency and reduce emissions.